Shipping policy

In-Stock Items: All standard, in-stock orders are processed within 1–3 business days (excluding weekends and holidays).

Custom & Made-to-Order Items: Custom designs, special orders, ring resizings, or personalized engravings require an estimated processing time of 2–4 weeks prior to shipment.

Order Cut-Off: Orders placed after 2:00 PM EST will begin processing on the following business day.

Discreet Packaging: For security purposes, all jewelry items are shipped in fully insured, unbranded outer packaging to prevent theft.

Signature Confirmation: To protect high-value orders, all shipments valued over $500 require a direct adult signature upon delivery.

P.O. Boxes: Expedited orders requiring signature confirmation cannot be delivered to P.O. Boxes. Please provide a physical street address at checkout.

All shipments are fully insured while in transit.

If your order arrives visibly damaged, or if your package is missing despite tracking showing as delivered, please contact our customer support team within 48 hours at [insert support email] so we can initiate an insurance claim or issue a replacement.